To remain competitive organisations need to continuously adapt to the global and local markets that they operate in (or plan to operate in). They need to understand what the customers in these markets want and need. They need to deeply understand the customer journey and build customer empathy maps and personas that accurately reflect what their customers value and desire.
Design thinking is the foremost approach to achieving the above. We are honoured to partner with Michael Lewrick – a global leader in design thinking, innovation, and ecosystem design. With his extensive experience and impressive credentials, having authored several books, including The Design Thinking Playbook and Design Thinking for Business Growth, we are excited to bring his world-class thinking and programmes to the African continent. This partnership will enable us to drive innovation, agility, and ecosystem growth in the region. Please see details of the workshops offered below. This is augmented with world-class, immersive advisory services.